(Last Update: December 11 2008)
LIVECAMNETWORK V2.1: FREQUENTLY ASKED QUESTIONS
General Questions
- What is LiveCamNetwork ?
- LiveCamNetwork is a suite of programs and services that allows you to stream very high quality video and audio over the Internet, and charge customers on a pay-per-minute basis to view and interact with that content.
Unlike other programs, LiveCamNetwork offers the highest possible video and audio quality available. It has everything you need including the website, , Chat system, Billing & accounting System, Broadcast management, Customer Management, payment, security, and much more.
- What are 'chat modes' and what do they mean?
LiveCamNetwork has 3 different LIVE paid chat modes, plus 1 LIVE "free" mode:
- FREE Mode. Also called the "Upsell" mode, this is a free "meet and greet" chat where visitors and customers of your site can chat with broadcasters for free (limits to this access is configured by you via admin)
- PRIVATE Mode. VIP, also called Private Chat, allows for a single 1-on-1 private chat between a customer and any broadcaster appearing on your website. No one else may enter the chat room during a VIP chat. The system charges your customer "premium chat rates" every minute. Pricing is up to you, as is the price you choose to pay your broadcasters. Broadcasters can be paid any amount, in any combination, in any chat room. All pricing and payouts are calculated Per Second, meaning that your customers pay only for the time they spend, and your broadcasters are paid exactly for what they earn.
- SEMI-PRIVATE Mode (also called group mode). allows for multiple customers to chat at the same time with 1 broadcaster. There is no limit to the number of customers charged per-minute with your chat broadcasters at whatever rate you set.
- PASSIVE Mode allows for multiple customers to attend any live chat room but with the ability to chat with your broadcasters disabled.
- What is Revenue Share? Why do I want it? How is it paid?
- Revenue Share is portion of your revenues that is paid out to us. In exchange for this revenue share we provide unlimited support to you, our business partner, in all aspects of your new website including technical AND business support, advice, and help. The revenue share business model makes sure that we have a genuine interest in your success. Read more about the revenue share business model here.
For a limited time, LCNTechnologies is offering a 0% Revenue share for the first 3 months of ownership of LiveCamNetwork V2.1 Professional. Please Contact us for more information.
- Where is the Enterprise edition of LiveCamNetwork?
- LiveCamNetwork v2.1 Enterprise edition is no longer unavailable.
- Can I start with the rental version now and then upgrade to the standard or professional versions later?
- What do you mean by "turnkey system"?
- LiveCamNetwork includes everything you need to broadcast right away. Systems like streaming, accounting, broadcast and user management etc, are already built in to the system, hence "turn key". You can use the system as-is, All you have to do is customize the look-and-feel of our software at your leisure.
- What do you mean by "white label"?
- The look and feel are yours to customize any way that you like. We start by giving you a plain, vanilla version of our template (hence, "white"). You can add your own logo, change all of the wording, change the colors and overall look-and-feel to virtually anything you like. Make it look exactly the way you want it to look!
- I am ready to purchase. What do I do first? And what happens next?
- To place your order, please go to the Order Page. Select the license type you wish to purchase (Rev Share, Standard or Professional), and click on the CONTINUE button. You will then select your order, and prepare the system for installation automatically. As soon as your payment is received, the installation goes into the installation queue. 24 to 48 hours later, your order is ready.
- How do I pay for my license?
- We accept Mastercard, Visa, Paypal, EPassporte, Certified check and money orders.
- How am I paid for live chat content that I provide to my customers?
- You are paid directly by the billing company installed to process credit cards on your system each week from CCBill, or any time you request payment from Paypal. Funds are sent directly to your bank account.
- How am I paid for live chat content that is provided to other license operators via the Network?
- You are paid directly by LCNTechnologies every 2 weeks. Payments are available by check, wire payment, paypal or epassporte.
- How can I a demo of LiveCamNetwork?
- Contact us and we will be happy to provide a demonstration of the entire system, anytime you like.
- Who is LiveCamNetwork made for?
- Everyone, including Professionals, Amateurs, and Entertainers. Use LiveCamNetwork 2.1 to power your Video Chat Site, a Dating Site, Psychic chat, Life Coaching, Online training or siminars, etc! LiveCamNetwork is made for ANYONE who has something to broadcast. Add it to your existing site, or build a new site around it. CHAT with your customers and keep them entertained, and they'll reward you with per-minute revenues, again and again.
- How much does a LiveCamNetwork license cost?
- What happens after my purchase?
- Installation begins immediately after payment has been received. Each of its many components is installed on servers reserved for you, which takes approximately 3-4 business days to complete and test. . You will receive an email notification which includes links to various components including your administrator program,related usernames and passwords, etc. At this point you are ready to use the software and provided website, or customize the look-and-feel in anyway that you like. If your LiveCamNetwork will require credit card billing, installation is free, and installation times are sent to you.
- What kind of after-sale support can I expect from LCN Technologies?
- Your success is of paramount concern to us. We want you to have many customers and broadcasters and earn lots of revenue. We have gained lots of experience by running our own LiveCamNetwork license as a business, and will eagerly share our knowledge with you. We can assist you with advice in all areas of operating a live chat site like LiveCamNetwork.com which includes hiring and training of new broadcasters, attracting qualified customers, various technical issues, and much more. Partners of LCN Technolgies are also available to provide additional support and services to you should you need it.
- How good is the video quality?
- It's EXCELLENT! :) LiveCamNetwork uses MPEG4 to compress and transmit video and audio, as well as additional compression technologies, codecs and protocols, which are so efficient that it can play out to your customers at literally a fraction of the "cost" of the older technologies on the internet, delivering video at true 30 fps, and "CD Quality" sound at 48 KHz in 5.1 channels. Other companies offer only 2 to 5 frames per second, and "telephone" quality sound if they offer sound at all.
In actual use, the video quality looks great. You can see fine detail in backgrounds, hair, and clothing. 30 frames per second looks like true television quality video, and nothing at all like so-called 'security-camera' style feeds.
- Will LCNTech Host my chat site?
- Yes. LCN Technologies will host you video chat site for you. Our state of the art facilities use very high speed, ultra-low latency redundant connections to the Internet, which is one of the reasons our video is so good. LCN Technologies manages all necessary updates and upgrades to the servers themselves (both hardware and software), free updates to the operating system, etc. 99.997% uptime is guaranteed. Hosting Fees and bandwidth usage will be charged to your account and are visible in an online statement. Reports on bandwidth usage are available and updated every 24 hours to help you monitor site usage.
Video quality, chat, and overall quality of the website and its ability to deliver the content to the end user can be affected by not only the software, but the hardware its hosted on, routers and network switches, network congestion, packet loss, etc. By hosting your LiveCamNetwork here, LCN Technologies guarantees the entire system as well as the streaming quality, and not just the software itself.
- How often is LiveCamNetwork upgraded? How am I notified of updates?
- Periodic revisions, updates and bug fixes are applied automatically to your software as they are released. Bulletins are posted in a general NEWS section of the administrator program.
- What kind of Technical Support do you offer?
- Technical support is available 24/7 and delivered via our expert in-house staff by telephone, email, msn or icq chat. This support is included to all customers of LCN Technologies, and available as an optional service to your customers or broadcasters.
- How many broadcasters can I have working on my site?
- How many customers can use my site at the same time?
Technical Questions
- How much bandwidth do broadcasters need?
- A Broadband DSL or Cable connection to the Internet at least 150Kb/s (kilobits per second) connection upstream is all that is required. Virtually all service providers in the US offer at least 384 kb/s, with most now offering 768kb/s or higher.
- Are 'static' IP Addresses required for broadcaster's to upload video via Chatvibe?
- No. Chatvibe requires only a standard connection and IP address. Chatvibe works on both Dynamic and Static IP Addresses, You can also use multiple encoders on the same shared IP Address if multiple IP's are not available.
- Is bandwidth use adjustable per former?
- Yes. Bandwidth for each broadcaster can be tweaked to get the most of almost any connection type. Chatvibe offers LOW / MEDIUM / HIGH and HiDef settings.
- What are the minimum requirements for broadcasters or broadcasters?
- Virtually any PC running Windows XP or VISTA, and standard DSL, Broadband or High Speed connection is all required for broadcasters to work from your site.
- Can broadcasters use Wireless Connections to broadcast video?
- Yes, but wired connections are faster and provide a much more stable stream of data. Wireless connections are susceptible to slow-downs due to any interference, distance and router & bandwidth hijacking from neighbouring computers, etc. For these reasons we do not provide technical support for wireless connections.
- Can I block customer's access to my chat rooms by IP Address or Geographic Location?
- Yes. We can arrange to have access to your website blocked from single IP addresses, or range of IP addresses. In addition, access to specific chat host's rooms can be blocked from specific geographic locations.
- Do you support studios (Multiple computers connected to a LAN)?
- Yes. In addition, multiple public IP addresses are not required, but Chatvibe & livecamnetwork will support this setup as well.
- What is the Video and Audio Resolution of LiveCamNetwork 2.0?
- The video size is 400x300 pixels (native) in SD mode and huge 522x300 (native) in LCN-HD mode (16:9 "Wide Screen") Video Format. The video frame rate is 20 frames per second in 400x300, and true 30 Frames per second in LCN-HD. Sound Quality is 11KHz Mono (Similar to AM Radio) in SD / standard mode, and 48KHz Stereo (Better than FM Radio, Similar to CD Quality) in HD Mode. Surround Sound is also supported with additional hardware.
- Do I need to purchase a real HD Camera to use LCN in HD Mode?
- No, however you must use a Camcorder with native or TRUE 16:9 aspect ratio for Wide-Screen mode to be able to qualify for an LCN HD Classification. Video delivery over the web is lower resolution than what you can normally get on your home HD Television, so a high end camera is only overkill. We recommend consumer-grade (as opposed to Prosumer or Professional-grade) camcorder style cameras that you can purchase in any consumer electronics story (Sony, JVC, etc...) for best results.
- If I want to stream in larger video sizes, am I able to do so?
- Yes. LiveCamNetwork will support video sizes up to 1365 x 768 but this size requires alot of bandwidth at both the broadcaster and customer ends. While impressive this video size is impractical for anyone except business to business use at this time.
Accounting FAQ
- How does the customer pay to use my site?
- Your website will accept several different times of billing including Credit card (Mastercard, Visa, JCB and Discover cards) via 3rd party billing processors such as CCBill (included FREE for a limited time).. Credit cards are charged and credited to your customers account in real time, and the transaction takes only about 5 seconds to complete. Purchases are accepted automatically 24 hours a day.
- How am I Paid?
- You are paid every week by the billing company of your choice (CCBill.com for example). You are also paid out from LCN Technologies Every 2 weeks for all sales involving MBASE.
- Will LCN Technologies install the credit card / billing system into my website?
- Yes. LCN Technologies will install CCBill to accept credit card payments on your website as one of the many Services included with your Purchase
- Can I accept online checking as a form of payment?
- Yes. Billing companies such as CCBill and others support this feature.
- I want to make my own Pre-paid debit cards as a form of payment. Can I do this LCN?
- Yes. For an additional $250.00, we will install additional software that will allow you to do this.
- Can I manually add / subtract funds from any user's account?
- Can I receive notifications of each new sale to my mobile Blackberry, PDA or IPhone?
- How do I keep track of all of these sales amd minutes?
- LiveCamNetwork's detailed accounting program shows you exactly how much each customer spends with which broadcasters. Generate reports, view both summary and detailed reports, and more. You can even export data to other programs such as Quickbooks and Excel.
- I need chat broadcasters, AND I need traffic to my website, at the same time. I know this is difficult to do. How can you help?
- The LiveCamNetwork system includes The MBASE Virtual Studio System that lets you add broadcasters to your website who currently appear on other licensee chat websites, instantly. Deliver on-demand content to your customers, while you acquire more and more traffic (and broadcasters of your own) to your site. At the same time, use MBASE to share your own chat broadcasters to other sites, and earn revenue while doing it, from Day 1!
- What is the MBase Virtual Studio System?
- MBase, the Virtual Studio Manager system, allows you to Network with other LCN Technologies customers running LiveCamNetwork, and increase your revenues by buying and selling live broadcasts to and from each other, at virtually any price you like. Mbase allows your broadcasters to appear on other LiveCamNetwork websites thereby increasing their exposure on the Internet as well as their sales. more...
You may also use that same pool of broadcasters to populate your own website with broadcasters whenever you like, offering your customers a greater variety of broadcasters to chat with and increasing your revenues.. MBase is both a revenue generator and resource.
The Mbase system allows all of our customers to cooporate with each other instead of complete against one another, and is an extremely powerful and profitable part of LiveCamNetwork. You can choose to use Mbase or not, at any time. Add or remove broadcasters anytime, share or unshare your broadcasters at will.
- How do I make money using MBASE?
- Other sites on a LiveCamNetwork platform "buy" your model's time for a fee automatically whenever that website makes a purchase. Your account is paid automatically and in real-time for the value of that chat. At the same time, you may add broadcasters to your website via our mbase system and offering your customers a wider select of chat broadcasters to choose from. When your customer takes an "mbase" into a private chat, your account is debited in real time for the time your customer spends with that broadcaster.
- Do we have to use MBase?
- No. Mbase is elective. You can share your broadcasters out but not take any from the MBase if you want, not share your broadcasters and still take from MBase, etc. You may configure it to work for you anyway that you think is best.
- Can I make money if I have no broadcasters? If I use only the MBase talent pool?
- Yes. The Mbase system offers your website's customers a wide choice of broadcasters that they can begin spending money to chat with right from day 1.
- What if I want to have only my broadcasters, none from MBase, but I want to share mine out?
- More power to you! If you have enough broadcasters to make your site entirely exclusive and only use the MBase to make more revenue with those broadcasters, go ahead!
We are looking forward to working with you.
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