(Last Update: October 3 2009)
LIVECAMNETWORK 3.0: FREQUENTLY ASKED QUESTIONS
General Questions
- What is LiveCamNetwork ?
- LiveCamNetwork is a suite of programs and services that allows you to stream very high quality video and audio over the Internet, and charge customers on a pay-per-minute basis to view and interact with that content at the highest possible video and audio quality available. It has everything you need including the website, Video+Chat Encoders, Chat system, Billing & accounting System, Performer / Broadcast management, Customer Management, payment, security, and much more.
- How long does it take to install? What happens after I place my order?
- Installation (or Build-Out) begins on the same business day your order is received. It includes the allocation of server space, installation of software, and creation of accounts. You will receive a welcome email once installation has been completed with log-in instructions as well as an invitation to schedule free training and walk-thru of the system. Allow 3-4 business days for installation to be completed, plus an extra 4-5 business days when website customization is requested.
- How much money can I make?
- Unlimited. Really! How much you make depends on difference between how much you charge your customers, and how much you Pay your live broadcasters. LiveCamNetwork lets you set these and other values Per Broadcaster, and lets you change these values any time you like.
- Can I record all of the live streams that originate from my website?
- Who owns the rights and licenses to my content and live streams?
- With LiveCamNetwork, YOU DO. When you or your performers chat on a LiveCamNetwork website installed on your domain, YOU OWN THE RIGHTS to the live chat stream, all of its recordings, performer images and other content. If you are a studio or performer who currently provides live streams for 3rd party video chat companies, you do NOT own the rights. Your live performance, recorded shows, pictures, performance, chat name, is owned by them, not you. Owning your own LiveCamNetwork license installed on your own website gives you full control over today's live performances, and keeps the value of the recorded shows exactly where it belongs, in YOUR control.
- How many broadcasters can I have working on my site?
- How many customers can use my site at the same time?
- Can end users using PC or Mac's chat with LiveCamNetwork?
- Can broadcasters use either a PC or Macs to broadcast their live video?
- Can I use dedicated hardware based video streaming with LiveCamNetwork
- Do my customers need to download a program in order to chat with my broadcasters on my site?
- No. LiveCamNetwork streams live video, audio and chat directly to your customers browsers from your website. No download required.
- Does LiveCamNetwork only work with Internet Explorer?
- No. LiveCamNetwork 3.0 and higher works with virtually any browser including Internet Explorer, Firefox, Google Chrome, and Apple Safari.
- Who is LiveCamNetwork made for?
- Everyone, including Professionals, Amateurs, and Entertainers. Use LiveCamNetwork 2.0 to power your Video Chat Site, a Dating Site, Psychic chat, Life Coaching, Online training or siminars, etc. LiveCamNetwork is made for ANYONE who has something to broadcast. Add it to your existing site, or build a new site around it.
- Is LiveCamNetwork best suited for a single broadcaster, or multuple broadcasters?
- Both. You can use LiveCamNetwork to broadcast your own video feeds to your own paying customers, on your own site. You may add additional broadcasters later (free!) or keep it for yourself. You may also wholesale your live video chat to other websites to gain additional customers, any time you like.
- What video format does LiveCamNetwork use?
- LiveCamNetwork 3.0 and higher supports Adobe Flash video. LiveCamNetwork 3.0E3 (available Q4 2009) Supports Flash, VP6-E and VP6-S and H.264.
- Is a website included with LiveCamNetwork?
- Can I customize this website with my own graphics, logos, and colors?
- If I don't know how to make my own graphics or customize my website, can you do it for me?
- Yes. Custom design services are available at no extra charge with certain licenses. Contact us for details.
- How often are software updates released?
- Software updates are released as they become available. Your website receives the new software automatically.
- What are 'chat modes' and what do they mean?
LiveCamNetwork has 3 different LIVE paid chat modes, plus 1 LIVE "free" mode:
- FREE Mode. Also called the "Upsell" mode, this is a free "meet and greet" chat where visitors and customers of your site can chat with broadcasters for free. Access can be limited to this chat mode via the administrator program.
- VIP Mode. VIP, also called Private Chat, allows for a single 1-on-1 private chat between a customer and any chat broadcaster appearing on your website. No one else may enter the chat room during a VIP chat. The system charges your customer a "premium chat rates" of your choosing, every minute. Typical is $5.00 or $6.00 per minute, but pricing is up to you. Your site system also pays the chat broadcaster for each minute spent with your customer, at the pay rate of your choice.
- GROUP Mode. allows for multiple customers to chat at the same time with 1 broadcaster. There is no limit to the number of customers charged per-minute with your chat broadcasters at whatever rate you set.
- VOYEUR Mode. VOYEUR Mode allows for multiple customers to "Spy" on (but not chat with) your broadcasters while they are busy in "Group" and "VIP" modes. All rates are set by the operator (you).
- Can I start with a smaller license and then upgrade later?
- Are licenses transferable? Can I sell my license later?
- I need chat broadcasters AND customers at the same time. Can you help?
- Yes. LiveCamNetwork includes access to The MBASE Virtual Studio System that lets you add broadcasters to your website who currently appear on other licensee chat websites, instantly. Deliver on-demand content to your customers, while you acquire more and more traffic (and broadcasters of your own) to your site. At the same time, use MBASE to share your own chat broadcasters to other sites, and earn revenue while doing it. Read More
- What is the MBase Virtual Studio System?
- MBase, the Virtual Studio Manager system, allows you to Network with other customers running LiveCamNetwork, and increase your revenues by buying and selling live broadcasts to and from each other, at virtually any price you like. Mbase allows your broadcasters to appear on other LiveCamNetwork websites thereby increasing their exposure on the Internet as well as their sales. more...
- How do I make money using MBASE?
- Other sites on a LiveCamNetwork platform "buy" your broadcaster's time for a fee automatically whenever that website makes a purchase. Your account is paid automatically and in real-time for the value of that chat. At the same time, you may add performers to your website via our mbase system and offering your customers a wider select of chat broadcasters to choose from. When your customer takes an "mbase" into a private chat, your account is debited in real time for the time your customer spends with that chat broadcaster.
- Do we have to use MBase?
- No. Mbase is elective. You can share your broadcasters out but not take any from the MBase if you want, not share your broadcasters and still take from MBase, etc. You may configure it to work for you anyway that you think is best. You may use your performers only, or a combination of your performers & MBASE performers, or MBASE Only Performers. It is completely up to you.
- Can I make money if I have no broadcasters? If I use only the MBase talent pool?
- Yes. The Mbase system offers your website's customers a wide choice of broadcasters that they can begin spending money to chat with right from day 1.
- How do I keep track of all of these sales amd minutes?
- LiveCamNetwork's detailed accounting program shows you exactly how much each customer spends with which broadcasters. Generate reports, view both summary and detailed reports, and more. You can even export data to other programs such as Quickbooks and Excel.
- What can I customize exactly? How much can I change the look and feel?
- You can change many aspects of your site including the logos, wording, graphics and colors. Some of the pages include the index pages, so-called "main" page which displays the performer list, schedules, chat pages, performer account management and profile, customer log-in success / fail, customer management, logouts, send passwords, welcome pages, all-model lists, chat exit pages, etc. Each of these can be customized.
- I am ready to purchase. What do I do first? And what happens next?
- To place your order, please go to the Order Page. Select the license type you wish to purchase and click on the CONTINUE button. You will then select your order, and prepare the system for installation automatically. As soon as your payment is received, the installation goes into the installation queue.
- How can I a demo of LiveCamNetwork?
- Contact us and we will be happy to provide a demonstration to you.
- Is LiveCamNetwork a business opportunity, or a business tool?
- LiveCamNetwork is first and foremost, a tool. It is a complete streaming solution, and it is also an accounting and management system. It provides everything that you need to help manage a successfull video chat business, or expand your current business into the video chat arena, including a basic website. It does not however, make money by itself. it has nothing to do if you have no customers for it to process, or no Live chat broadcasters to stream.
- Do you offer any guarantees that I will make money with LiveCamNetwork?
- No. LiveCamNetwork is a tool only as mentioned above. How you use LiveCamNetwork is what determines your ultimate success or failure in the video chat business.
- How much does a LiveCamNetwork license cost?
- Prices for LiveCamNetwork range vary depending on the the type of license you need. A description, as well as license, pricing and payment options can be found on the Pricing page.
- Is LiveCamNetwork compliant with Law 18 U.S.C. 2257?
- Yes. LiveCamNetwork is fully compliant and includes 2257 Documentation for both Primary and Secondary Producers, recordings, etc.
- What kind of after-sale support can I expect?
- Your success is of paramount concern to us. We want you to have many customers and chat hosts, earning lots of per-second revenue. We have gained lots of experience by running our own LiveCamNetwork license as a business, and will eagerly share our knowledge with you. We can assist you with advice in all areas of operating a live chat site like LiveCamNetwork.com which includes hiring and training of new performers, attracting qualified customers, various technical issues, and much more.
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- I reside outside of North American (Canada / US). Can I still purchase LiveCamNetwork?
- How good is the video quality?
- It's EXCELLENT! :) LiveCamNetwork uses Flash and other technologies to compress and transmit live video and audio, which are so efficient that it can play out to your customers at literally a fraction of the "cost" of the older technologies on the internet, delivering video at true 30 fps, and "CD Quality" sound at 48 KHz in stereo or surround sound. Other companies offer only 2 to 5 frames per second, and "telephone" quality sound if they offer sound at all.
In actual use, the video quality looks great. You can see fine detail in backgrounds, hair, and clothing. 30 frames per second looks like true television quality video, and nothing at all like so-called 'security-camera' style feeds.
- Do you host my LiveCamNetwork site?
- Yes. Our state of the art facilities located in Montreal, Canada (with peering agreements with Peer1 Networks) use very high speed, ultra-low latency connections to the Internet. Your site is hosted on 2 servers, with a 3rd for daily backups. All necessary updates and upgrades to the servers are managed by us. Since we maintain the network, Uptime as well as video quality, data delivery and quality of the network is guaranteed.
Technical Questions
- How do I get technical support?
- Technical support is available by Phone, Email, ICQ, MSN, and incident tracking forum.
- How much bandwidth do performers need?
- A Broadband DSL or Cable connection to the Internet. We suggest at least 150Kb/s (kilobits per second) upstream connection.
- Are 'static' IP Addresses required for Performer's to upload video via Chatvibe?
- What are the minimum requirements for performers or broadcasters?
- Does LiveCamNetwork support studios (Multiple broadcast computers from a single location)?
- Do I need to purchase a real HD Camera to use LCN in HD Mode?
- No, however you must use a Camcorder with native or TRUE 16:9 aspect ratio for Wide-Screen mode to be able to qualify for an LCN HD Classification. Video delivery over the web is lower resolution than what you can normally get on your home HD Television, so a high end camera is only overkill. We recommend consumer-grade (as opposed to Prosumer or Professional-grade) camcorder style cameras that you can purchase in any consumer electronics story (Sony, JVC, etc...) for best results.
Accounting FAQ
- How does the customer pay to use my site?
- Your website will accept several different times of billing including Credit card (Mastercard, Visa, JCB and Discover cards) via 3rd party billing processors such as CCBill (included FREE for a limited time), Paypal, or Merchant account gateway processors. Credit cards are charged and credited to your customers account in real time, and the transaction takes only about 5 seconds to complete. Purchases are accepted automatically 24 hours a day.
- How am I Paid?
- You are paid every week by the billing company of your choice (CCBill.com for example). You are paid from us for sales to Mbase every 2 weeks. Payments are sent out every second Wednesday following the end of the billing cycle. All payments are in US Funds by check or wire transfer. .
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